MyMama Terms & Conditions

 

Last Updated: 7 August 2026

Welcome to MyMama.

These Terms & Conditions govern your use of the MyMama website and your booking and participation in any courses, classes, workshops, events, webinars, consultations or other services provided by MyMama Ltd.

By accessing our website or booking any service, you agree to these Terms & Conditions.

 

1. About MyMama

MyMama Ltd provides pregnancy, birth, baby and parenting education, professional support and wellbeing services through a multidisciplinary team of qualified professionals.

Services may be delivered:

• In person at MyMama or partner venues

• Online

• At a client's home where applicable

• Through digital or on-demand platforms

 

2. Booking and Payment

All bookings are subject to availability.

Payment is required at the time of booking unless otherwise agreed with a MyMama team member.

A booking is only confirmed once payment has been successfully processed and a confirmation email has been issued.

Prices displayed on the MyMama website include VAT where applicable.

MyMama reserves the right to amend pricing at any time. Price changes will not affect confirmed bookings.

 

3. One-to-One Professional Services

MyMama offers consultations with qualified healthcare and parenting professionals including, but not limited to:

• Midwives

• Lactation consultants

• Physiotherapists

• Osteopaths

• Dietitians

• Clinical psychologists

• Massage therapists

• Parenting professionals

• Other specialists as listed on our website

Appointments may take place in person, online or as home visits where available.

Professional advice provided during consultations is based on the information supplied by the client. Failure to disclose relevant medical or personal information may affect the quality or suitability of advice provided.

 

4. Courses, Classes and Workshops

Bookings for courses, classes and workshops reserve a place for the participant and are non-transferable unless otherwise agreed with a MyMama team member or your tutor/instructor.

Some courses consist of multiple sessions. Participants are encouraged to attend every session to obtain maximum benefit.

Missed sessions cannot normally be refunded or repeated unless specifically stated and agreed with a MyMama team member or your tutor.

MyMama reserves the right to substitute tutors where necessary without affecting the validity of the booking.

From time to time, independent professionals, organisations or businesses may hire or use MyMama's facilities to deliver their own courses, classes, workshops, talks or events. These services are organised and delivered independently of MyMama. Unless expressly stated otherwise, bookings, payments, cancellations, refunds and all enquiries relating to these services must be made directly with the organisation or professional delivering the session.

MyMama is not responsible for the administration, content or delivery of third-party services, and any professional advice, recommendations or opinions expressed are solely those of the third-party provider.

Clients attending third-party services may also be subject to the provider's own terms and conditions, cancellation policy and privacy policy. It is the participant's responsibility to familiarise themselves with and comply with any such policies before booking or attending.

MyMama accepts no liability for any loss, damage, injury, claim or dispute arising directly from services provided by independent third-party organisations or professionals, except where such liability cannot be excluded by law.

 

5. Live Online Sessions and Courses

Clients attending live online consultations will receive a Google Meet link in their booking confirmation email. It is the participant's responsibility to retain this email and use the link provided to join the consultation at the scheduled time.

Clients attending live online courses will receive a Zoom link in a welcome email sent closer to the course start date. It is the participant's responsibility to ensure they have received this email before the course commences and to use the link provided to join each session.

Clients are responsible for ensuring they have:

• A reliable internet connection
• A suitable device with audio and video capabilities
• Access to the relevant Google Meet or Zoom link provided by MyMama

MyMama cannot be held responsible for interruptions caused by a participant's equipment, internet connection or technical difficulties beyond our reasonable control.

Clients should join the session a few minutes before the scheduled start time. If you experience any technical difficulties accessing the session, please contact MyMama as soon as possible.

Live online consultations and courses may not be recorded, photographed, screen recorded or otherwise reproduced by participants without the prior written consent of MyMama and, where applicable, the professional delivering the session.

 

6. On-Demand Courses and Digital Content

Access to on-demand courses and digital resources provided as part of a course is provided solely for the client's personal use.

Content must not be copied, downloaded, shared with third parties, distributed, reproduced or sold without the written permission of MyMama.

Login credentials must not be shared with others.

MyMama reserves the right to suspend access where unauthorised use is suspected.

 

7. Events

Registration for conferences, seminars and events organised by MyMama is subject to the specific information published for each event.

Event programmes, speakers and schedules may occasionally change due to circumstances beyond our control.

Where an event is postponed, tickets will normally be transferred to the new date.

Refunds for postponed events will only be offered where required by law or specifically stated.

 

8. Exercise and Wellbeing Classes

Clients attending yoga, exercise or wellbeing classes are responsible to confirm with their medical doctor that they are medically suitable to participate.

If you have any pregnancy complications or medical concerns, you should seek advice from your healthcare provider before attending.

You should immediately inform the instructor if you experience pain, dizziness, bleeding, contractions, reduced fetal movements or any other concerning symptoms.

Participation is entirely voluntary.

 

9. Children's Attendance

Certain services, courses and classes are specifically designed for babies or young children to join.

Parents and legal guardians remain fully responsible for supervising their children at all times.

MyMama cannot accept responsibility for children left unattended.

Parents should only attend sessions if their child is well enough to participate.

 

10. Home Visits

Where home visits are available, clients agree to provide:

• Safe access to the property

• A suitable environment for the consultation

• Any relevant information required before the visit

If a professional believes the environment is unsafe, inappropriate or presents a risk, the appointment may be terminated without refund.

 

11. Cancellations, Refunds and Transfers

One-to-One Appointments

Appointments cancelled more than 24 hours before the scheduled appointment will receive a full refund or can be rescheduled to another date/time slot.

Appointments cancelled less than 24 hours before the appointment are non-refundable.

Failure to attend an appointment without prior notice will be treated as a missed appointment and is non-refundable.

Where possible, the MyMama team may agree to reschedule appointments at its sole discretion.

 

Courses, Workshops and Classes

 Courses and workshops cannot be cancelled. Where sufficient notice is given, or in the case of a medical reason (and when a medical certificate is provided) MyMama may allow a participant to transfer to another available date at its discretion. Such transfers are subject to availability and may only be permitted once.

Class bookings are non-refundable but can be transferred to an alternate date subject to availability, if MyMama or the instructor is notified 24 hours in advance.

 

Events

Event cancellation policies will be communicated with each event.

Unless otherwise stated, event tickets are non-refundable but may be transferable where permitted.

 

12. Contacting MyMama

Any requests relating to cancellations, rescheduling, refunds or general booking enquiries should be submitted to MyMama as soon as possible by emailing [email protected] or sending a WhatsApp message to +35699827762, or when possible, contacting your professional directly.

Requests should include the participant's full name, the name of the booked service, and the appointment or course date to enable us to process the request promptly.

Cancellation or refund requests will only be considered as received once they have been submitted through MyMama's official communication channels. We recommend that participants retain any confirmation of their communication until the matter has been resolved.

Please note that enquiries relating to courses, classes, workshops or events organised by independent third-party providers using MyMama's premises should be directed to the relevant provider, in accordance with Section 4.1 of these Terms & Conditions.

 

13. Cancellation by MyMama

MyMama reserves the right to postpone, reschedule or cancel any appointment, course, workshop, class or event due to:

• Illness

• Tutor availability

• Insufficient participant numbers

• Venue issues

• Health and safety considerations

• Circumstances beyond our reasonable control

Where this occurs, clients will be informed and offered either:

• An alternative date

• A credit

• A full refund

This shall constitute MyMama's full liability.

 

14. Late Arrival

Clients are encouraged to arrive a few minutes before their appointment or class.

Late arrival may reduce the consultation time.

 

15. Health Information and Personal Hygiene

Clients are responsible for informing MyMama and the relevant professional of any medical conditions, allergies, injuries or pregnancy complications that may affect participation.

Clients should notify MyMama if their health changes before attending.

In the interests of maintaining a safe, comfortable and respectful environment for both clients and professionals, participants are expected to attend all appointments, treatments and consultations in a clean and hygienic condition.

Clients attending services involving close physical contact, including but not limited to massage therapy, physiotherapy, women's health physiotherapy and other hands-on treatments, should ensure they have practised appropriate personal hygiene prior to their appointment.

Where a professional reasonably considers that a client's level of personal hygiene is unsuitable for the safe or appropriate delivery of the service, or where it may compromise the comfort, dignity or wellbeing of those involved, MyMama reserves the right to postpone or refuse the appointment. In such cases, the appointment may be treated as a late cancellation and the standard cancellation policy may apply.

 

16. Medical Disclaimer

MyMama provides education, guidance, wellbeing services and professional support.

Our services are not intended to replace emergency medical treatment or the ongoing care provided by your doctor, consultant, obstetrician, paediatrician or other healthcare provider.

If you or your baby or child require urgent medical attention, you should immediately contact the appropriate emergency services or attend the nearest Emergency Department.

 

17. Photography and Recording

MyMama may occasionally take photographs or videos during classes, workshops or events for marketing purposes. Participants will always have the opportunity to inform us if they do not wish to appear in photographs or videos.

Clients must not record classes, consultations or online sessions without prior written permission.

 

18. Intellectual Property

All course materials, presentations, videos, handouts, worksheets, digital downloads, logos, branding and educational resources remain the intellectual property of MyMama unless otherwise stated.

These materials may not be copied, reproduced, distributed or used commercially without written permission.

 

19. Behaviour

We are committed to providing a welcoming, respectful and inclusive environment for all clients, professionals, staff and visitors.

Clients are expected to conduct themselves in a respectful and considerate manner at all times and to treat MyMama professionals, staff, fellow participants and visitors with courtesy and respect.

Clients are also expected to use MyMama's premises, facilities, equipment, furnishings and resources responsibly and with due care. Any deliberate or negligent damage to MyMama property or the property of others may result in the participant being held responsible for the cost of repair or replacement.

Abusive, threatening, discriminatory, intimidating, disruptive or inappropriate behaviour, including behaviour that compromises the safety, wellbeing or enjoyment of others, will not be tolerated.

MyMama reserves the right to refuse entry to, or remove, any participant whose behaviour is considered inappropriate or unsafe. Where this occurs, no refund or credit will be provided.

 

20. Gift Vouchers

Gift vouchers are valid for the period stated on the voucher and may be booked as per the instructions available on the voucher.

Gift vouchers cannot be exchanged for cash.

Lost or expired vouchers cannot normally be replaced unless agreed with MyMama.

 

21. Website Use

Whilst every effort is made to ensure the accuracy of information on our website, MyMama does not guarantee that all content is free from errors or omissions.

We reserve the right to update information, pricing and services without prior notice.

 

22. Privacy

Personal information is processed in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR) and the Data Protection Act (Chapter 586 of the Laws of Malta).

 

23. Limitation of Liability

Nothing within these Terms & Conditions excludes liability where such exclusion is prohibited by law.

Subject to applicable law, MyMama shall not be liable for indirect, consequential or incidental losses arising from participation in any of its services.

Participants attend and use MyMama services at their own risk and are responsible for following the advice and instructions provided by the relevant professional.

 

24. Force Majeure

MyMama shall not be liable for any failure or delay in providing services due to circumstances beyond its reasonable control, including but not limited to illness, pandemics, government restrictions, natural disasters, strikes, utility failures or other unforeseen events.

 

25. Changes to these Terms

MyMama may amend these Terms & Conditions from time to time.

The latest version will always be available on our website.

Continued use of our services constitutes acceptance of the latest version.

 

26. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malta.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Maltese Courts.

 

If you have any questions regarding these Terms & Conditions, please contact MyMama via [email protected] and we'll be happy to assist you.

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